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From Hype to Production: Voice AI in 2025

Voice AI has crossed into production. Deepgram’s 2025 State of Voice AI Report with Opus Research quantifies how 400 senior leaders - many at $100M+ enterprises - are budgeting, shipping, and measuring results.

Adoption is near-universal (97%), budgets are rising (84%), yet only 21% are very satisfied with legacy agents. And that gap is the opportunity: using human-like agents that handle real tasks, reduce wait times, and lift CSAT.

Get benchmarks to compare your roadmap, the first use cases breaking through (customer service, order capture, task automation), and the capabilities that separate leaders from laggards - latency, accuracy, tooling, and integration. Use the findings to prioritize quick wins now and build a scalable plan for 2026.

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